About The Hotel Coach
The Hotel Coach was founded by hospitality professional Claire Steven to provide experienced, practical coaching and consultancy to hotel owners, operators and leadership teams.
With more than 25 years in the hospitality industry, Claire brings deep operational knowledge, commercial insight and leadership expertise to hotels looking to improve performance, navigate change or unlock new opportunities.
Her work focuses on helping hospitality businesses build stronger leadership, clearer strategy and better commercial outcomes.
Claire Steven
Claire’s career has been shaped by working within complex hospitality businesses where operational excellence, commercial awareness and strong leadership are essential.
She has extensive experience in resort hotels, destination properties and event-led businesses, as well as airport hotels and provincial city markets across the UK.
Her operational background spans a wide range of hospitality disciplines including:
Food and Beverage operations
Event operations and event sales
Golf operations
Spa operations
Resort hotel management
Redevelopment and repositioning projects
This breadth of experience allows Claire to bring a holistic understanding of hotel operations, connecting commercial performance, guest experience and team leadership.
Specialist Experience
Claire has particular experience supporting hotels in turnaround environments, where businesses require clear direction, stronger leadership and practical operational improvements.
Her work often focuses on:
Improving commercial performance
Developing stronger leadership teams
Supporting operational restructuring
Helping hotels navigate periods of change
Strengthening guest experience and product positioning
Her approach is collaborative, practical and results-focused, helping leaders move from challenge to clear action.
Education & Professional Development
Claire is a graduate of the Scottish Hotel School at the University of Strathclyde, one of the UK’s leading hospitality institutions.
She has also undertaken further professional development through:
Cornell University
Oxford Brookes University
These programmes have strengthened her expertise in hospitality leadership, strategy and business development.
The Hotel Coach Approach
Every hotel business is different.
Rather than offering standard consultancy packages, Claire works closely with each client to understand their specific goals, challenges and opportunities.
Engagements may include:
Leadership coaching
Strategic business review
Operational improvement planning
Turnaround support
Development or repositioning guidance
The goal is always the same:
helping hotels perform better and helping hospitality leaders succeed.
Work With Claire
Claire works with hotel owners, general managers and hospitality leadership teams who are looking for experienced guidance and practical support.
If you would like to discuss how The Hotel Coach could support your business, please get in touch.
Phone: +447798 622554
Email: claire@thehotelcoach.co.uk